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Frequently Asked Questions

when you are buying a car

There is an initial, one time, £0.30 charge the first time you bid on one of our cars. This is to verify that your account and card are genuine. The amount of £0.30 is the minimum amount our payments provider allows. If you win an auction, we will charge you a buyer's premium of 5% on the winning value to the same card.

If you win an auction, we will charge you a buyer's premium of 5% on the winning value. This fee is not part of the payment for the vehicle, this fee is a charge for using our auctions platform. You will have to pay the full winning value to the car seller.

The minimum amount charged is £250 for sales under £5000, £500 otherwise and the maximum is £8,000.

Yes, you can arrange with the seller to view the vehicle before you bid. The car will be sold to the highest bidder and cannot be sold outside the platform while it is listed here. If you win the auction you are bound to buy the vehicle and pay the buyer's premium.

No you did not lose the auction. If we detect that a payment failed we will notify you to arrange a payment by an alternative means. If this is not successful, the auction winner will be assigned to the next highest bidder and you will still be legally liable for the buyer's premium fee.

Absolutely, we encourage buyers to ask questions prior to bidding. However, please check the photos and the listing text carefully before asking a question

Sellers are responsible for the accuracy of information in the auction listing. Bidders are responsible for establishing the condition and details of the vehicle prior to bidding.

Your card will automatically be charged the buyers premium. You will then be invited to complete the transaction with the seller. You are then responsible for paying the full price directly to the seller

Registration itself is free, when you wish to bid for the first time there is a one time charge of £5 to prove you and your card are genuine.

This is to be agreed between the auction winner and the seller, BACS is a popular choice for this kind of payment.

Please email us at, include your phone number and we will call you as soon as possible.

To give everyone a chance to place their bids, bids made within 15 mins of the end of the auction will trigger the end time being extended by one hour.

A continuous auction is a format where the auction is live without an end date. When some buyer bids above the reserve price of the vehicle, then the auction has 3 days to complete. The car will be sold to the highest bidder after the 3 day period ends.

We have partnered with one of the best independent used car warranty providers in the UK, Warrantywise. They offer a 10% discount on warranty for cars bought through us.

Please make sure you contact Warrantywise to get a quote for the vehicle you are interested in and make sure the vehicle is eligible for warranty before you bid.

Click here to get get a 10% discount now.

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